"Every great company listens to the voice of the customer."
Customer Account Number:
Customer Name:
Email Address:
1. When you call on the phone, how responsive and respectful of your time are we?
A =
Excellent;
no wait, prompt service
B =
Good;
some wait, but not much
C =
Satisfactory;
as good as any other residential service company (cable, phone, etc)
D =
Needs improvement;
long holds
F =
Failing;
difficult to get a hold of you
N/A =
Not Applicable;
I use the automated phone system, website, or app instead
2. When you call on the phone, how courteous and helpful are we?
A =
Excellent;
kind and focused on me
B =
Good;
helpful, but rushed
C =
Satisfactory;
as good as any other residential service company (cable, phone, etc)
D =
Needs improvement;
difficult to communicate with
F =
Failing;
unconcerned with my problem or rude
N/A =
Not Applicable;
I use the automated phone system, website, or app instead
3. How do you grade our scheduling of appointments?
A =
Excellent;
prompt service within 24 hours
B =
Good
prompt service within 48 hours
C =
Satisfactory;
as good as any other residential service company (cable, phone, etc)
D =
Needs improvement
(Please provide details in the comment box below)
F =
Failing
(Please provide details in the comment box below)
N/A =
Not Applicable
4. How professional are our Service Pros (technicians)?
A =
Excellent;
respectful, knowledgeable, trustworthy, etc.
B =
Good;
above average
C =
Satisfactory;
as good as any other residential service company (cable, phone, etc)
D =
Needs improvement;
sloppy, appears unconcerned, rushed, etc.
F =
Failing;
I feel uncomfortable around the Service Pros
N/A =
Not Applicable
5. How effective is our treatment?
A =
Excellent;
I don't see pests
B =
Good;
the only pests I see are dead
C =
Satisfactory;
if a pest concern arises, I call and Bulwark fixes it
D =
Needs improvement;
I often need multiple visits before my pest concern is addressed
F =
Failing;
after multiple visits there is no noticeable difference
N/A =
Not Applicable
6. Do you have an unresolved concern?
A =
No problems.
Or, I did but Bulwark fixed it
B =
Yes,
but I have not yet informed Bulwark about my concern
C =
Yes,
and Bulwark is working on my problem
D =
Yes,
and Bulwark is working on my problem more slowly than I would like
F =
Yes,
and I've informed Bulwark but the concern is still unresolved
N/A =
Not Applicable
7. How would you grade our company's service overall?
A =
Excellent
B =
Good
C =
Satisfactory
D =
Needs improvement
F =
Failing
N/A =
Not Applicable
8. If a friend or family member asked you to recommend a pest control company would you recommend Bulwark?
Yes
No
N/A
Please feel free to add any additional comments:
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